Frequently asked questions

How do I buy?
You can buy in few steps: 1) Select the item of your interest and make sure it is available. 2) Make your payment and wait to be approved. We accept payments directly through our website and by other methods. 3) Finally, we will deliver the physical items or we will send the code by email.
Do I have to sign up to purchase?
Yes, you have to sign up for our website in order to buy. Once signed up, you can check from your account the details of all your orders.
What are the payment options?
You can pay directly on our website using the PayPal payment button for payments in US Dollars (USD) and Euros (EUR) and MercadoPago for payments in Bolivars (VEF) only. Once you have placed your order we will inform you about other means of payment.
What are the shipping methods?
Physical items: You can pick up your package or we can ship it by parcel service with shipping cost charged to buyer. We deliver same day that payment has been approved except on Saturdays, Sundays and holidays. Digital items: We only send the activation code by email. We do not make personal deliveries and shipments by parcel service. We send the code the same day that payment has been approved.
How can I find a particular card?
Browse the categories menu to the left and then select the item of your interest. On the item detail page you can find availability, price, description, payment and shipping options. If you don't find any particular card, please contact us to request it.
What happens if the code doesn't work?
We carefully ensure that all the codes we sell come from new, unused cards that have been previously activated. Sometimes problems arise because the buyer does not know how to use the code. We can provide the necessary information so that the code can be redeemed successfully. However, if the problem persists, we will assess the situation and, if it was our fault, we can replace the defective code or ultimately we can issue a refund.
What guarantee do I have that you are not going to cheat on me?
We are sellers with an easy path to check. You can visit us on eBay and MercadoLibre to review the ratings and comments from other buyers. In addition, we provide all our contact details and bank accounts. Scammers usually only give a mobile phone number to avoid giving clues.
Why don't you sell these cards on MercadoLibre Venezuela?
Since early 2011, MercadoLibre Venezuela banned the sale of all types of cards because several of them have a denomination in foreign currency.
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